Job Description
As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. With approximately 15 million customers worldwide, our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. In addition, we are continuously expanding our international online marketplace, METRO MARKETS, to meet the needs of our professional customers. We furthermore take pride in our commitment to sustainability which is considered in all our actions and being listed in various sustainability indices and rankings for years is proof for our dedication (e. g. MSCI, CDP). With our business operations spanning 32 countries, over 90,000 employees worldwide and generating sales of around €30 billion in the fiscal year 2022/23, we are determined to continue our journey to growth.
At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.
The SCM Customer Relationship Manager (6 months role) is responsible for managing customer relationships, ensuring accurate forecasting, and overseeing the order fulfillment process. This role involves acting as the primary liaison between the company and its major customers, collecting and verifying forecasts, and managing customer orders from order placement through to delivery.
- Coordinate and further enhance Demand Planning process with customers in order to improve availability of own brand assortment, and cross-functional cooperation within entire supply chain.
- Analyze forecast performance, derive, and follow up on action plans together with the METRO countries.
- Ensure timely and accurate processing of customer orders.
- Coordinate with Logistics and Transports departments for picking, packing, and shipping, securing the OTIF performance.
- Design, implement and sustain daily, weekly, and monthly operational processes.
- Take a lead in resolving issues for customers on matters related to performance, pricing, master data, service level etc.
- Communicate actively with a selected cluster of customers as well as other business partners to solve daily operational issues.
- Support in opening new business opportunities and expanding sales by working closely together with the local country category managers and supply chain colleagues.
- Support and train new country contacts on specific topics related to web-based Ordering System, demand planning tool, etc.
- Coordinate internal/external stakeholders on specific sales related projects.
- You have achieved University Degree in Business Administration, Economics, or Engineering with focus on SCM or Logistics
- Your experience in comparable position in the Wholesale, Retail, or FMCG industries is at least 2 years long
- It is essential for you to have first-hand working experience with top-tier ERP systems (Dynamics 365 or equivalent)
- Your advanced skills in MS Office programs, especially PowerPoint and Excel (Pivot tables; Macros) are desirable
- You are passionate about customer service and understand how it can transform businesses
- You are a team player and can successfully blend-in to international team environment
- Your strong and emphatic personality, coupled with excellent communication skills empower you to positively influence stakeholders involved in your daily activities
- Work in modern supply chain requires to cope with pressure and continuously prioritize – you are master of both
- You are fluent in English (vocal and written) and additional European language will be your advantage
- To be part of a fast-growing international team that has significant scaling ambitions across multiple markets.
- Further training: A comprehensive further training offer over an own training team as well as an own annual training budget
- Well-being: Health programs, a free fitness studio on our campus and regular employee events
- Comfort: Very good public transport connections and free parking spaces including charging facilities for e-mobility. A canteens with a varied selection of meals and discounts in our stores and at many partner companies