Job Description
In the ever-evolving landscape of our industry, tailoring our products with the right set of services is paramount to meet the diverse and evolving needs of our airline customers. That's why we are committed to delivering tailored offerings that exceed customer expectations and drive mutual success.
Driven by this commitment our Airlines Services continue to grow at 20 to 30% rate year-on-year and driving tremendous satisfaction for our platform.
In this exciting context we are seeking new Unit Manager for our team located in Bad Homburg contributing to the delivery of Services to EMEA customers.
What is your mission?
As a Unit Manager from Airline Services Engineering, you will be responsible for leading a Unit working for all Services customers for the EMEA Region, with a particular focus on the Digital scope.
The holder of this position will lead a set of highly skilled and functional team members locally in Bad Homburg. In addition to the team management responsibility, a key part of the job will be to ensure contribution from BHO to EMEA customers meets customer expectations, discussing project and resource needs with the EMEA Train Leaders and Senior Management.
The duty of this position is to lead projects and maintenance activities for the different digital touchpoints of Amadeus EMEA customers, also would be expected for identifying and running continuous improvement initiatives to enhance the quality of technology deliverables, improve efficiency and productivity of the team. In his/her responsibilities, the holder of the job will drive development of people, recruiting activities locally and for the remote site, and reporting to line management in BHO.
AS RESULT LEADER
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Organize and manage support on the developed solutions, both internally and externally (customers, operations…)
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Support technical solutions design and conduct feasibility studies
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Propose viable technical solutions to Customers for validation
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Coordinate unit, package and non-regression tests of the software
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Be accountable for operational excellence of the team
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Ensure coherent and robust technical architecture in line with company principles and with customer requirements
AS PEOPLE LEADER (team of 10-15 developers and project managers)
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Assist, guide and motivate team members. Set and follow-up objectives for individuals. Ensure effective utilization of individuals' capacity and check frequently on quantity and quality
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Manage HR activity and procedures related to this area. Ensure timely and appropriate communication to team members regarding organizational information. Report on team activities. Conduct annual appraisal interviews
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Provide guidance to employees and colleagues. Development of their teams based on continuous assessment on needs
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Foster and support team within Airline Services Engineering sites (Bad Homburg, Nice, Bangalore, Dubai, Istanbul)
AS THOUGHT LEADER
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Support the Engineering Service vision towards the Team and how it can be leveraged to bring value to existing solution and develop/implement Services strategy
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Develop agility mindset internally and agile collaboration with customers
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Bachelors or master's in computer science or Engineering (Software Development)
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Minimum 5 Years of relevant IT experience (in airline and/or travel domain related)
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Excellent knowledge and practice in agile methodologies (Scrum (required), SAFe (preferred))
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Excellent communication skills and previous experience in customer facing activities
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Good knowledge on Airline Solutions Digital vision and existing solutions (Products, DxAPI, DES, Competency Centers)
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Good knowledge on Web and client-side technologies (Angular, React, REST/Json APIs usage, …)
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Familiar to complete product development lifecycle including production support
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Prior experience in managing a team and/or remote site is a plus
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Prior experience in prioritizing roadmap items for delivery
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Familiar on working in cross functional teams (product management, development, QA, customers), understand team dynamics and priorities of each functional stakeholder and work with them to meet the deadlines
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Must assertive, able to resolve conflicts and gain consensus in a cross functional team
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Technical and domain knowledge, should appreciate business priorities so as to understand and appreciate dependencies in a distributed product development environment and resolve the dependencies
Do I need to meet all the requirements to apply?
Studies by several different sources have shown that on average men will apply for a job, if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.
We highly encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you may bring to the role and Amadeus.
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