Job Description
Vattenfall is a European energy company with approximately 21 000 employees. For more than 100 years we have electrified industries, supplied energy to people's homes and modernized our way of living through innovation and cooperation. We are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission.
Our department within Active Directory & Collaboration Support is expanding and we are now hiring M365 Support Engineers.
M365 Support Engineer is a specialist on applications provided by Microsoft M365 service. The Support Engineer is specialised in end user related support, providing expertise regarding functionality and coordinates analysis of complex incidents cross departments
As our Microsoft 365 Enterprise Support Engineer you are responsible for
- managing service requests and support end users regarding M365 applications and the collaboration service
- coordinating troubleshooting and resolution of complex cases between departments
- providing expert support and contribute to spreading knowledge within organizations
- processing improvements with Service Desk and underlying service providers
Location
Berlin, Stockholm or Katowice/Gliwice
We are looking for someone who is interested in learning, takes initiative and is willing to lead work. Above all, you are curious, committed, self-drive and think it's fun to be involved and make an impact.
Next to this you bring:
- Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience
- Good knowledge in Microsoft 365 Enterprise applications and provided services
- Fundamental knowledge of infrastructure services and technologies
- Fundamental knowledge in Active Directory Services
- Fundamental knowledge in ITIL and IT security
- Ability to communicate with technical experts and customers
- The ability to build trust and confidence and to be a team player in an international team
- Good language skills in English (local language is a plus)
- Microsoft Certified Associate related to Microsoft 365 is beneficial.
Good remuneration, a challenging and international work environment, and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues. We offer attractive employment conditions and opportunities for personal and professional development.
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