Job Description
Life is always about becoming… Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER0003E1N
We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building. You will find further information about our house and its benefits under: https://group.mercedes-benz.com/karriere/ueber-uns/standorte/standort-detailseite-5297.html
The European Shared Services for Debt Collections in Berlin services delinquent retail and small business customers for Germany, Spain, Italy, France, BeNeLux and the UK. The focus of the department is to mitigate credit losses through customer interaction in order to reach payment arrangements with our customers. As a Professional UK Retail Collections you will be required to minimize risks, failures and losses by considering and respecting all internal and external requirements. It is a very self-responsible role under the business scope of the assigned retail customers in the UK.
Your tasks will be:
- Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
- Use negotiation tools to determine a customer's reason for delinquency. Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
- Provide restructuring agreements to qualified customersProvide support to collections third parties
- Manage of incoming/outcoming emails, letters , faxes and payments allocations
What you bring to the table:
- Bank- Commercial education, additional qualification desirable
- Good knowledge in conflict resolution and customer retention
- Communication skills, flexibility, good skills in negotiating, good self assertion
- Good teamwork skills as reliable and self reliant way of working
- Preferred experience working in call center environment
- Native speaker level in English, other languages desirable
Soft skills:
- Driven to win
- Driven to continuously improve
- Perseverance
- Negotiation and communication skills
- Assertiveness
- Excellent teamwork skills
- Reliable and self-reliant way of working
Additional information:
It is temporary position.
It doesn't work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: [email protected].
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at [email protected] or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
You would like to know what other positions are available at the Mercedes-Benz Bank Service Center? Use #MBBSC in our job search to find out about our latest vacancies.
- Meal-Discounts
- Company Retirement
- Hybrid Work possible
- Health Benefits
- Discounts for employees possible
- Flexitime possible
- Events for employees
- Coaching
- Inhouse Doctor
- Barrier-free workplace
- Good public transport
- Parking