Job Description
Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!
Working in a Global Team with territorial responsibility.
Maintaining and developing relationships with existing pharmaceutical, biotech and academic customers.
Achievement of the strategic and operational goals for the Eppendorf bioprocess business (technical support) in EMEA.
Increased customer satisfaction and Eppendorf's brand image by providing premium service support to bioprocess customers in EMEA.
Identification of future customer requirements and transfer of product improvements to portfolio management.
Maintenance, repairs, installation, and training of Eppendorf bioprocess devices.
Execution of service calls (installation, maintenance, repairs, modifications, etc.)
Performing infield & remote application trainings of our products.
Processing of technical customer inquiries via E-mail/Telephone/CRM System.
Support for sales colleagues with application and technical issues.
Building and maintaining a positive and collaborative working relationship with clients and colleagues.
Completed university or technical college studies in the field of biotechnology/electrical engineering or completed technical training as a mechatronics technician, electronics technician and master craftsman or technician's degree.
Application experience with bioprocess is a plus.
Profound knowledge of bioprocess engineering, bioprocess engineering or process engineering.
Very good knowledge of Eppendorf bioprocess device.
Very good knowledge of English in word and writing.
Willingness to work flexible hours, willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western -Europe).
IT knowledge of hardware and software + Operating Systems, Network Knowledge is an advantage.
Profound user of MS Office, MS Teams, MS Dynamics.
You have a direct impact on business
In your position, you will have the opportunity to work from your home office
As part of the job, you will be provided with a company car, also for private use, as well as a notebook and business phone, home office equipment, etc.
We offer flat hierarchies with short decision-making paths in an open and collegial working environment
Structured induction and rapid integration into the team through the employee induction program are part of our onboarding process
Our wide range of social benefits, such as a pension plan financed in addition to your salary, corporate benefits, job bike, etc. round off our offer
With our flexible flexitime framework, you can plan your working hours individually and create your own work-life balance