Job Description
There are 100,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There's a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you'll discover it with us.
How you'll help us Keep Climbing (overview & key responsibilities)
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
- Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
- Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
- Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
- Verify the asset in accordance with Delta policy prior to the move.
- Update asset management systems.
- Troubleshoot and resolve all hardware and software problems supported by Field Operations.
- Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
- Perform preventative maintenance on operational devices.
- Coordinate external vendor services.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software
- Provide on-site support, as needed.
- Provide technical support, as needed, to the enterprise.
- Configure, install, maintain, test, and troubleshoot hardware systems
- Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
- Coordinate activities with internal/external technology owners/service providers
- May perform other duties as assigned.
- Fluency in written and spoken German and English is mandatory.
- Must be in possession of valid documentation to live and work in GERMANY at the time of applying to this position. Delta does not sponsor.
- Basic Network/server and application knowledge (MS Office 365, Outlook, etc.).
- Troubleshooting skills (hardware/software) and WIN10/11 workstation and peripheral knowledge.
- Must be able to move on a regular basis, large equipment that weighs at least 30 pounds/ 15 KG Ability to provide on-site support, as needed.
- Must have valid driver's license.
- Ability to work within a team environment.
- May require overnight travel.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
What will give you a competitive edge (preferred qualifications)
- The ideal candidate will have the above plus A+ Certification.
- Previous airline experience is ideal.