Job Description
Social Assistants for our Social Service
Médecins du Monde Luxembourg (MdM) is an organization that provides healthcare to the most vulnerable and excluded populations in Luxembourg and participates in international emergency missions. As an international solidarity association, Médecins du Monde advocates for improved access to healthcare, defends human rights and dignity, and works towards sustainable improvements in health policies for all.
Do you have a passion for helping those in need and want to make a real difference in their lives? MdM is looking for compassionate and motivated social workers to join our social services team. By becoming part of our organization, you'll play a key role in bringing real change to the lives of the most vulnerable. Together, we can improve their daily realities and create lasting impact. Join us in making a meaningful difference at MdM, a recognized public utility since February 2019.
- Coordinate the social aspect of access to healthcare services and follow-up with beneficiaries, as well as those registered under the Universal Health Coverage (“CUSS”).
- Assist in coordinating the work of MdM's volunteer social service teams and ensure smooth operation in the absence of a volunteer social worker.
- Contribute to the development of medical, psychological, and social support networks to refer patients both within and outside MdM's system.
- Provide social support: actively listen to beneficiaries, conduct assessments, investigations, and social diagnoses to assist them in asserting their healthcare rights.
- Ensure proper follow-up on individual patient files by carrying out necessary social procedures (requesting estimates, contacting the CNS, social offices, partner organizations, etc.) and actively advocating for cases.
- Help organize specialized medical appointments, manage their administrative follow-up, and assist the most vulnerable patients, if necessary, during referrals.
- Ensure the proper maintenance of social records in the Electronic Health Record (EHR) system.
- Collect testimonies and facts to support MdM's advocacy for a more inclusive social protection system in Luxembourg, including Universal Health Coverage (UHC).
- Participate in internal meetings, training sessions, and supervision organized by the team.
- Adhere to professional confidentiality, the code of ethics, and data protection regulations.
- Contribute to working groups aimed at advancing the defense of the rights of MdM service beneficiaries
- Degree in Social Work with authorization to practice in Luxembourg
- Experience in the field of health and access to healthcare is a plus
- Experience in a similar role or within an NGO
- Knowledge of Luxembourg's network of associations is an asset
- Proficiency in written and spoken French; knowledge of German and Luxembourgish is highly preferred, and additional language skills are appreciated
- Proficient in using Microsoft Office (Word, Excel, and Outlook)
Permanent contract ranging from 0.5 to 1 FTE (20 to 40 hours/week) / C6 career level under the CCT-SAS
Work locations: Esch-sur-Alzette and Luxembourg.