Job Description
Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our Reverse Logistics Solutions Team (ReLo ST) as a
Program Manager for Europe, Middle East, and Africa (EMEA). In this key role, you will be responsible for ensuring that your area of responsibility efficiently and effectively provides security services and asset protection (i.e., lives, buildings, equipment, data, and professional property) through the design of physical infrastructure and processes across the EMEA Reverse Logistics environment.
- Drive operational and tactical risk-based security programs and projects specific to Reverse Logistics within EMEA to prevent theft and losses
- Develop risk-based as well as cost-effective security solutions and engage internal and external stakeholders to implement the security solutions
- Create security standards, programs, assessments, and procedures and collaborate with key regional stakeholders for their consistent implementation
- Ensure compliance to security standards and requirements, partner with stakeholders to implement effective audit programs to detect, prevent, and mitigate Reverse Logistics losses, and follow up on definition and implementation of corrective action plans
- Contribute to reducing business losses from security incidents by identifying and understanding vulnerabilities, MOs, and implementing appropriate protection measures
A day in the life
As a Program Manager on the ReLo Solutions Team, you will support the Security and Loss Prevention team with driving operational and tactical risk-based security projects and programs specific to Reverse Logistics within EMEA. To achieve this goal, you will develop and implement comprehensive security projects and programs aligned with organizational goals. You identify, assess, as well as prioritize risks and develop strategies to mitigate them. You will also ensure that all security projects and programs comply with relevant laws, regulations, and local standards and you provide ongoing training on security best practices for the personnel involved in your projects and programs.
About the team
Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations. Sitting within Security and Loss Prevention, the ReLo Solutions team does this by developing and implementing risk mitigation programs to prevent Security and Loss Prevention-related risks and vulnerabilities across the Reverse Logistics environment, meaning the flow of goods traveling in the opposite direction of typical fulfilment, as early as possible.
Continually assessing the programs and adjusting to support the ever-changing operational requirements, we deep dive root causes and embed standards and processes to improve productivity and prevent re-occurrence of incidents. We also provide frameworks for standards to enable business units conduct their daily operational tasks whilst mitigating risks accordingly. To reach this goal, we collect and consolidate information to evaluate existing as well as evolving modus operandi.
Collaborating with additional Security and Loss Prevention support function teams, we assess the risk and develop programs to minimize potential impact. We also provide strategic, tactical, and operational programs for customers' as well as stakeholders' business needs and priorities by working closely with EMEA business leaders, support functions, and other security functions in a global framework.
- A degree or degree equivalent (e.g., business, project management, criminal justice)
- Relevant experience within retail, supply chain, compliance, or operations
- Relevant experience delivering projects or programs at national or international scale
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Upper intermediate proficiency in written and verbal English
Preferred qualifications
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- Relevant industry certification (e.g., CPP, TAPA, ISO, AEO, C-TPAT)
- Relevant experience in multi-site/country environment managing security and loss prevention in logistics or transportation
- Relevant experience with conducting physical security risk assessments
- Relevant experience defining program requirements and using data and metrics to determine improvements
- Ability to interact with all levels of leadership within the organization to drive consensus regarding new solutions, policies, and procedures