Job Description
Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries.
Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.
- You gather insights and analyze current and future trends regarding user needs and behaviors in academic and non-academic laboratories to consult internal business & product teams.
- You are responsible for the design and analysis of qualitative and quantitative user studies.
- You work closely with cross-functional teams to identify and evaluate research topics.
- You are responsible for planning and implementing user research strategies and methodologies for the digital business team.
- You understand and communicate results and research findings to a diverse audience through written documentation or presentations.
- You closely collaborate with the UX-Conceptors to analyze the way users interact with our products to identify opportunities for improvements.
- You are responsible for the overall digital product journey of our customers within our product. You communicate and coordinate with cross-functional teams to enhance user experience and user retention.
- You will mentor and coach various business & product team members to effectively conduct user studies
- You are responsible for acquiring and establishing relevant tools, e.g. UX research, product analytics etc.
- You have a Master's degree or higher in psychology, user experience, ethnography or comparable.
- You have professional experience with user research and product analytics.
- Ideally you have experience in agile and customer-centric product development processes.
- You have very good verbal and written English communication skills, German skills would be a plus.
- You have good knowledge and experience regarding qualitative research and analysis software tools would be a plus.
- You have the ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
- You have a strong desire to undertake challenges and for creative problem solving.
- Your work is meaningful. Together we contribute to improve human living conditions.
- We offer you creative freedom with a strong, international premium brand in the life science industry.
- You will receive a competitive salary as well as a profit share in the company's success.
- Furthermore, we offer 30 paid holiday days per year as well as special company-regulated leave days.
- With our flextime framework, you can plan your working hours individually and create a work-life balance on your own terms.
- With us, you also get the opportunity to work part of your working hours on a mobile basis throughout Germany to fit your unique life situation.
- We offer you a wide range of social benefits, such as company pension scheme, company sports, JobRad, subsidized public transport and Corporate Benefits.
- Continuous professional development opportunities to grow both personally and professionally are included as well. Our opportunities range from a variety of training courses, participation in conferences and access to learning platforms.
- With us, you will find a colorful, cosmopolitan and appreciative working environment with always up-to-date technologies, methods and tools in an environment that also invites networking.