Job Description
At Penumbra, we are at the forefront of medical innovation, addressing some of the world's most devastating diseases, including stroke, pulmonary embolism, and deep vein thrombosis. As a fast-growing international company with over 4,000 employees, we provide a dynamic and collaborative work environment where innovation, teamwork, and initiative are highly valued. Headquartered in Alameda, California, with our EMEA HQ in Berlin, Germany, Penumbra designs, develops, manufactures, and markets cutting-edge medical products to meet significant unmet needs. We are excited to announce an opportunity for a Customer Service Representative (m/f/d) to join our vibrant team in Berlin! If you're enthusiastic about making an impact and enjoy working in a collaborative, multicultural environment, we want to hear from you! Customer Service Representative (m/f/d) Why you should work for Penumbra: A role with purpose: Work in a job where your contributions matter in an innovative, fast-growing company. Flexibility and balance: Enjoy a hybrid work model with up to three days of remote work per week. A modern and convenient workspace : Our Berlin office is easily accessible (U6 Ullsteinstrasse/Tempelhof) with great amenities. Awesome perks: Free drinks, fresh fruit twice a week, and a transport allowance of EUR60 net/month. Stay active: Get a EUR250 net annual subsidy for fitness activities or an Urban Sports membership. Be Part of a great team: Join a multicultural, open-minded, and supportive team that values collaboration and innovation. What you will do: Drive excellence: Manage and process direct orders, travel stock usage, and consignment, ensuring smooth operations across Europe. Be the go-to expert: Handle inquiries from customers and colleagues, providing top-notch service and support. Problem-solve like a pro: Process returns and provide clear advice and information to customers and colleagues alike. Collaborate and grow: Support various teams with data, insights, and administrative assistance, and take an active role in exciting projects. Your profile: A background in commercial training or a relevant Bachelor's degree, or equivalent experience. Several years of experience in an office setting; a customer service background is a huge plus! Proficiency in basic computer tools (Outlook, Excel) and ideally some experience with ERP systems (SAP is a big bonus). Excellent command of English; additional language skills (especially German) are a plus. A detail-oriented, organized, and proactive approach to your work. A love for teamwork and a passion for working with colleagues from diverse backgrounds. Your application: As we require very good English skills and the process will involve English-speaking colleagues, we are looking forward to receiving your CV in English . At Penumbra, we value your skills and qualifications above all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team. To learn more about Penumbra's commitment to being an equal opportunity employer, please take a look at our AAP Policy Statement . Apply now Penumbra Europe GmbH | Am Borsigturm 44 | 13507 Berlin www.penumbrainc.com
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