Job Description
At Penumbra, we are at the forefront of medical innovation, addressing some of the world's most devastating diseases, including stroke, pulmonary embolism, and deep vein thrombosis. As a fast-growing international company with over 4,000 employees, we provide a dynamic and collaborative work environment where innovation, teamwork, and initiative are highly valued. Headquartered in Alameda, California, with our EMEA HQ in Berlin, Germany, Penumbra designs, develops, manufactures, and markets cutting-edge medical products to meet significant unmet needs.
We are excited to announce an opportunity for a Customer Service Representative (m/f/d) to join our vibrant team in Berlin! If you're enthusiastic about making an impact and enjoy working in a collaborative, multicultural environment, we want to hear from you!
Customer Service Representative (m/f/d)
- Drive excellence: Manage and process direct orders, travel stock usage, and consignment, ensuring smooth operations across Europe.
- Be the go-to expert: Handle inquiries from customers and colleagues, providing top-notch service and support.
- Problem-solve like a pro: Process returns and provide clear advice and information to customers and colleagues alike.
- Collaborate and grow: Support various teams with data, insights, and administrative assistance, and take an active role in exciting projects.
- A background in commercial training or a relevant Bachelor's degree, or equivalent experience.
- Several years of experience in an office setting; a customer service background is a huge plus!
- Proficiency in basic computer tools (Outlook, Excel) and ideally some experience with ERP systems (SAP is a big bonus).
- Excellent command of English; additional language skills (especially German) are a plus.
- A detail-oriented, organized, and proactive approach to your work.
- A love for teamwork and a passion for working with colleagues from diverse backgrounds.
- A role with purpose: Work in a job where your contributions matter in an innovative, fast-growing company.
- Flexibility and balance: Enjoy a hybrid work model with up to three days of remote work per week.
- A modern and convenient workspace: Our Berlin office is easily accessible (U6 Ullsteinstrasse/Tempelhof) with great amenities.
- Awesome perks: Free drinks, fresh fruit twice a week, and a transport allowance of €60 net/month.
- Stay active: Get a €250 net annual subsidy for fitness activities or an Urban Sports membership. Be
- Part of a great team: Join a multicultural, open-minded, and supportive team that values collaboration and innovation.