Job Description
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.The Senior Guest Services Agent is an integral part of Latham's Workplace Experience ("WE") team. This role will be responsible for being an integral part of the vision and execution of day-to-day virtual and in-office working at the Firm, while utilising a customer interaction system to provide high-quality customer service and assistance to our clients, attorneys, paralegals, and staff. This role will be located in our Manchester, Frankfurt, or Munich office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The schedule for this position is generally 8:00 am - 5:00 pm on Tuesday - Friday, and 7:00 am - 4:00 pm on Saturday, although the Senior Guest Services Agent may occasionally be required to work flexible hours.
Other key responsibilities include:
- Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service
- Providing high touch customer service to all visitors and guests
- Contributing to a team environment that ensures all Agents are equally taking ownership of department tasks and responsibilities
- Ensuring cross departmental collaboration to guide an inquiry to the appropriate resource
- Acting as liaison for the WE staff in the local offices to facilitate all types of requests and provide information to allow for a seamless experience for the customer
- Providing reservation and visitor management support for all offices and support a proactive outreach program to benefit the customers
We'd love to hear from you if you:
- Exhibit strong communication skills, both written and verbal, in German and English
- Demonstrate exceptional customer service skills with the intention to go above and beyond for every request
- Display the ability to assess situations and take action without the direction of others
And have:
- Relevant workplace experience, receptionist, technology, hospitality, or inbound customer service call centre experience
- Administrative experience and familiarity with professional services organizations
- Working knowledge of health and safety standards and regulations
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
- Pension plan
- Travel and meals allowance
- Disability insurance, personal accident insurance & life assurance
- Professional development programs
- Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
- Sport courses and training
- And more!
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.View More