Job Description
We are creators of Flagship Retail experiences
serving the discerning travelling luxury consumer at home and abroad in the most coveted locations in Europe and China.
We are retailers serving retailers
supporting our brand partners with discerning customer acquisition through a suite of clienteling initiatives.
We are partners
of strategic global businesses attracting tomorrow's travelling luxury consumer today.
And we are hosts
welcoming 45 million guests who came to shop with us and dine with us in 2019.
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INGOLSTADT VILLAGE
Within an hour of the cultural melting pot that is Munich, which now boasts more theatres and galleries than any other German city, stylish Ingolstadt Village draws on its wealth of local historical influences, underpinned by the beauty of the Bavarian countryside and a famously welcoming atmosphere.
With more than 110 boutiques lining open-air, pedestrianised streets, the Village offers savings of up to 60% on the former recommended retail price of a unique edit of German and international fashion and lifestyle brands all year round.
The Village also has a wealth of restaurants and cafés offering menus to suit all tastes, including take-away culinary treats.
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WERTHEIM VILLAGE
Surrounded by turreted castles against a backdrop of wooded hills and ancient forests, Wertheim Village is located in the picturesque wine-growing region of the Tauber Valley, which Goethe believed to be the most beautiful in all of Germany. Calmer in temperament than neighbouring Frankfurt, the Village is a tranquil open-air oasis, taking inspiration from its setting on the Romantic Road to reflect its fairy-tale heritage.
With more than 110 boutiques lining pedestrianised, landscaped streets, Wertheim Village offers savings of up to 60% on the former recommended retail price of a unique edit of German and international fashion and lifestyle brands.
The Village also boasts restaurants and cafés offering menus to suit all tastes, including take-away culinary treats.
Title: Operations & Services Coordinator / Facilities Coordinator (m/f/d)
Based at: Ingolstadt Village
POSITION SUMMARY:
The Operations & Services Coordinator / Facilities Cordinator (m/f/d) to support the operations team and deliver the department strategy and business goals. Will work to maintain the highest standards across a multitude of department disciplines including all soft and hard services. Will provide supervision to contracted support teams. To support all value retail teams with operational guidance when required.
Key Responsibilities
Supervise outsourced Service Contracts
- Support the outsourced facilities maintenance activities on site, working with the contracted service partner to deliver service obligations for technical, fabric, and compliance maintenance
- Ensure that all defined services are completed in accordance with all standard operating procedures, statutory requirements and within al Health and Safety guidelines
- Ensure building regulation guidelines are followed for planned maintenance requirements for property management and asset protection
- Initiating interventions to solve problems in the Villages as early as possible
- Planning and preparing necessary Facilities Management Programmes based on key documents such as structural condition surveys, ongoing maintenance programme progress, and agreed key remedial priorities
- Manage contracted services for performance, strategic fit for client including the delivery of KPI and SLA
- Support the Health and Safety requirements within service contracts
- Review regularly the maintenance contract to ensure delivery of the required contract obligations
- Ensuring all brand partners comply with Village rules and regulations specifically with regards to maintenance requirements, contractor access and site rules for 3rd party access
- Complete all required reporting and data capturing for BREEAM in use monitoring
General Facilitates Management ( Soft Services )
- Manage the general operations of the Village as ‘Duty Shift leader' when required as per the operations rota.
- Assume the daily duties of the ‘Shift leader' understand the role and the requirements for all support functions per shift to include. Security, housekeeping, maintenance, landscaping and general works scheduled for the day.
- Support the team to build strategies for all areas of total facilities management
- Support the preparations of OPEX budget and reforecasts
- Be present at the Village, on a rota basis including early mornings and late finishes as required from Monday through to Saturday (hours to be determined)
- Ensure all company policies and guidelines are adhered too
Operations improvement/development projects
- Support requirements to effectively manage operations improvement projects as required to ensure works are delivered within the specified timeframes
- Identify key stakeholders, professional team, resources needed to led project programmes and outcomes
- Work within budget constraints of specific projects ensuing the budget is managed efficiently
- Ensure all correct statutory H&S requirements are in place for all projects
- Manage 3rd parties on site before and during projects
- Support to tender projects ensuing all cooperate guidelines and documents are followed and completed
Background & Personal Attributes :
- Previous practical experience in a technical facilities management role is required
- Experience in delivering out sourced services
- Desirable: Qualification in Facilities management, technical trade or related
- Ability to understand and manage operational budgets, resource and constraints
- Strong leadership skills with the ability to motivate and develop front line teams, challenge and positively influence their input on site
- High guest/customer centric in approach to tasks and attitude
- Agile and responsive in decision making
- Self-motivated, innovative and creative problem solver
- Have excellent interpersonal and influencing skills
- Ability to establish positive solid relationships with all key stakeholders both internal and external
- Fluent in German and English, any other languages are beneficial