Job Description
We are looking for a Principal Process Improvement manager, within our Fleet Strategic In-Life Partnerships and Programs Team. The Principal Process Imp Manager will be responsible for creating, piloting, rolling out and expanding fleet programs. Some of these programs will interface with external vendor, including OEMs, OEM dealerships, Fleet suppliers and Fleet Management Companies. Fleet services include the provision of maintenance and repairs to support Delivery Service Providers (DSPs) who are the customers of these services. Further innovative solutions that improve the uptime of our vehicles will be researched, developed and deployed by this individual.
The optimal fit for this role will be a candidate wanting to roll-up his or her sleeves, look around corners to identify future needs, dive into a challenge. Goal is to develop a best-in-class solution, set a path forward, and drive implementation. The successful candidate will be customer focused, highly analytical, resourceful, able to operate at all levels of the organization and comfortable driving critical business decisions in a fast paced and ambiguous environment.
Key functions for the role include:
- Program ownership of a portfolio of services
- Business development and vendor negotiations
- Leverage EU wide rollout of services and their continuous improvement
- Engagement with internal teams (international) and external stakeholders
Key job responsibilities:
- Create and own project plans for the deployment of services
- Identify business needs and create solutions to continuously improve our service offering
- Conduct tendering & negotiation with suppliers
- Build mechanisms to continuously re-evaluate and evolve our services based on customer feedback
- Own the relationship with suppliers responsible for the delivery of services
- Drive cross-functional alignment between the business, service providers, internal stakeholder teams and senior leadership to ensure achievement of goals
- Regularly update EU senior leadership on the status of projects and key metrics
This role will require an ability to travel >25%.
* Location: Any Delivery Station or AMZL Corporate Office across DEU is suitable for this position*
- A Bachelor's degree
- Project management and vendor management experience
Preferred qualifications
- Project Management Qualification
- Data analytics skills
- Experience of dealing and managing 3P vendors
- Delivery Station and/or Delivery Service Partner Experience is a plus.