Job Description
Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations.
At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Are you seeking an exciting and challenging role in an international work environment? At the UX (User Experience) & CI (Customer Insights) team, we design meaningful experiences that delight our customers, impact their work positively and generate business value for Heidelberg Materials.
We're recruiting an experienced Service Designer (f/m/d) to join our engaged team.
You will be located in the Headquarters in Heidelberg (Germany) and report to the Director UX & Customers Insights.
YOUR NEXT CHALLENGE
Critical thinker who can inspire digital teams and stakeholders to think through an ecosystem of products and services that seamlessly work together to provide an exceptional service to the end user.
Create a tangible understanding of the user needs and expectations by designing easy-to-understand customer journeys and service blueprints.
Analyze existing journeys in both online and offline channels, proposing solutions to drive business value.
Execute discovery and research with end-customers as well as internal stakeholders.
Identify process improvement opportunities and propose actionable insights.
Communicate ideas effectively to teams and stakeholders in simple, practical and engaging ways.
Collaborate closely with multi-disciplinary teams and colleagues in Research, Design, Engineering, Product and Business.
Lead and actively participate in fostering an appreciation for service design within the organization.
YOUR PROFILE
Minimum of 3 years of experience working as a Service Designer or similar role.
Thorough and grounded understanding of user-centered design principles.
Hands-on knowledge of experience mapping and service prototyping (e.g., customer journeys, service blueprints, storyboards etc.).
Researcher at heart, with knowledge of various learning and discovery UX methods (e.g. user interviews, ethnographic studies etc.).
Proficient in moderation and facilitation skills.
Proficient with virtual collaboration and visualization tools such as Miro, Mural etc.
Self-starter with strong project management and communication skills.
Fluent in English.
UX Portfolio, a plus.
OUR OFFER
We are convinced that only those who successfully realize their personal goals can also fully contribute professionally. That's why we offer you attractive benefits, such as:
Flexible working time models with up to 50% remote working within Germany
30 vacation days plus additional special vacation days
Attractive compensation with profit share/bonus, Christmas, and vacation payment
Multiple learning & development options: support of job-related further training, various technical and leadership development programs
JobTicket, JobBike and further special conditions and discounts for e.g., gyms
Company fitness room, various sports classes, health, and prevention campaigns
Individual onboarding with buddy program as well as various networking initiatives (Network of Women, International Network etc.)
Modern headquarters next to the river Neckar with ergonomic workplaces and height-adjustable desks
Canteen with discounted and healthy meals
Bicycle and underground parking with charging stations - for e-bike and car
... and much more.
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