Job Description
At Kellanova, we are driven by our vision to be the world's best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova's Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world's best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Description:
Are you ready to embark on an exciting journey in the world of Supply Chain? Join us for one year as a Customer Services Associate (m/f/d) and become the vital link between our valued customers and efficient logistics. As the mastermind behind order management, you'll tackle challenges head-on, ensuring smooth delivery and customer satisfaction. Partnering with customers at all levels, you'll spot trends, untangle logistics puzzles, and keep the wheels of commerce turning.
Based in vibrant Hamburg, you'll enjoy a hybrid, flexible work style while reaping the rewards of an annual performance bonus, meal vouchers, subsidized public transport and many more! Your performance will open doors to growth—whether you'll advance within our Customer Service & Logistics team or explore other exciting functions. So, are you ready to make it happen?
- Single Point of Contact – Acts as the main contact for assigned Customers and Sales team members, ensuring smooth communication and coordination.
- Order Fulfillment Management – Manages the fulfillment of Customer orders from placement to receipt, ensuring consistent and reliable performance.
- Problem Resolution – Facilitates resolution of order management issues such as EDI issues, order holds/releases, trading terms, pricing issues, and order modifications/cancellations.
- Proactive Checks – Executes proactive checks with Customers to ensure accurate and timely ordering of de-lists or new listings.
- Timely Communication – Delivers timely updates to Customers during the order management lifecycle regarding service levels, delivery delays, and product shortages, offering alternative solutions when necessary.
- A University degree, a successful apprenticeship, or other relevant experience.
- Proficiency with Excel and preferably some knowledge of SAP.
- A good level of German and English language.
- An adaptable mindset, with the ambition to learn and seek improvement ideas.