Job Description
Business area: Grocery Partner Operations (GPO)
Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, Amazon operations is looking for an Operations Supervisor to join the international Central GP Ops team (C3PO) that redefines fast delivery and help us build and grow this new service for our customers. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Role: GP Operations Supervisor
Amazon is seeking an Operations Supervisor to join our AGL (Advanced Grocery Logistics) network. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers – our Grocery Partner (GP) Business expands this selection to local stores who offer their selection on our Prime Now platform. Our Operations Supervisors direct the pulse of our operations on the ground and have an important role in getting our customers' orders out to them in every step of the chain. As a key link between GP local operations and Regional Area Managers, you will help to drive innovation, test new ideas and ensure that best practices are upheld. You will travel regularly to visit the GP stores across your region in order to identify root causes of deviations between results, targets and implement new processes. Within your region, you will make sure that all the stores are in the condition to run the operations smoothly, you will use Amazon tools to send the weekly labor plans, monitor the non-inventory levels and re-order equipment when required. Due to the fast-paced environment, it is expected that you will be able to operate in a highly ambiguous environment, working independently while communicating and interacting with your direct manager on a daily basis.
Job ID: 2688133 | Amazon Deutschland W29 Transport GmbH - L07
- To support local ops to improve merchant related metrics with the most important being Quality and delivery in store ops.
- Take ownership of identifying and reporting of GP on site store related issues, escalating issues to the Area Manager.
- Monitor merchant escalations and support dive deep where applicable finally resolving via Area Manager on long term issues.
- Visit daily/weekly GP stores in your region as required, audits process compliance, executes changes on the floor and identify operational issues that are reflected in the metrics
- Update and modify existing SOPs for new processes GP program improvements / developments with merchant.
- Complete labor planning tool execution for the EU.
- Escalate any Merchant on the floor issues and link with the local Area Manager for tactical day to day executions.
- Support the roll out and implementation of new initiatives and process roll outs
- Lead and support new store launches
- Support the launches of new GP stores
The Right Candidate…
Has solid communication skills, demonstrates a great sense of ownership, leads by example in all areas of performance and has the ability to develop subject matter expertise in all operations processes. You will need to be able to work with data but most importantly have the ability to keep the customer at the heart of every decision you make.
Qualifications and Skills
- Previous management/supervisory experience.
- Excellent communication skills (written & verbal)
- Fluency in German speaking/writing
- Demonstrated problem solving & analytical skills
- Must be willing to work flexible schedules / shifts
- Role model for safe work behaviors
- Demonstrated problem solving & analytical skills
- Requirement to travel frequently throughout Germany
- Willingness to train and learn new skills
- Competent user of Microsoft Office (Excel and Word)
- Ability to manage multiple tasks.
Preferred qualifications
If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you!
Since our beginnings in 1995, Amazon has been propelling the boundaries of possible further and further. Whether it's exploring successful new business lines, advancing our technology and processes to get the very quickest delivery times for our customers or delivering record volumes, Amazon has achieved incredible feats in defining industries.
Our journey to become the Earth's most customer-eccentric company is one full of exciting innovation, pace and change. From the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional in what we do. Our employees move this business forward and hiring great people allows us to continually set records.
Come and join us in building our future!