Job Description
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly taking to new levels is how we fulfill and deliver customers' orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. Come join the team and help us work hard, have fun, and make history!
The EU DSP Management team works with the various European countries to optimize our end-to-end relationships with the Delivery Service Providers (DSP's), focusing on providing a best-in-class partnerships with our stakeholders across EU. We are looking for an Manager - Performance and Insights who is ready to roll up their sleeves and help us develop actionable, data-driven insights, using various quantitative tools and core management skills.
This role can be based in London, Luxembourg, or Munich.
Job ID: 2704103 | Amazon EU Sarl - A84
- Build and scale incentive programs using historical data around DSP performance standards and business goals
- Dive deep into complex data sets, build narratives and drive decision making
- Champion data analysis and drive performance reviews with leadership on a weekly, monthly and quarterly basis
- Partner with Finance and Business stakeholders to build an ROI framework on incentives spent and assess Partner sentiment
- Create and support an SLS expansion framework for new countries/delivery methods.
For this position we expect:
- Bachelor's degree or equivalent experience. Prior experience in program management, vendor management, and/or supplier management within a cross-functional organization
- Logistics, operations and/ or Product management experience
- Proven record of handling multiple projects and working towards tight deadlines
- Practical project management and administration experience: organization, supervising details, keeping multiple tasks/projects on track, and coordinating change
- Proficiency in Excel, SQL, skills in data transformation, analysis, and optimization
- Experience in BI, Analytics, Data Science, or comparable fields.
- Excellent written and verbal communication skills, especially relating to quantitative topics discussed with non-technical colleagues.
- Ability to influence multiple stakeholders across diverse functional areas to align roadmap and priorities.
- Strong organizational and multitasking skills with ability to balance competing priorities.
Preferred qualifications
- MBA + relevant experience
- Exceptional written and verbal communication and diplomatic skills.
- Ability to deal with fast moving, ambiguous topics, and distilling complex problems into simple solutions
- Analytical Skills: R, Matlab
- Background in Operations/ tech implementation
- Start-up or other experience
- Exhibits excellent judgment