Job Description
Vista Corporate Solutions (VCS) team delivers top-notch customer service through commercial partnerships with mid-market businesses between 10-50 employees.
As a member of the VCS team, the Account Manager will be responsible for the implementation aspects of onboarding partners, building, maintaining, and refreshing their portals.
Successful candidates will solicit information and artwork from partners, work with them to roll out/refresh their solutions through a co-branded portal and provide ongoing revision support.
The ideal candidate will thrive in a fast-paced, data-driven, and customer-obsessed environment with great opportunities to learn and grow while delivering results in a supportive team atmosphere.
Account managers need to provide exceptional customer service while supporting Business Solutions customers. The agents are empowered to deviate from our standard procedures if necessary and go above and beyond to solve customer challenges. The candidates also have a deeper understanding of how different company cultures may affect a customer's outlook, which helps them to build rapport and further enhance the customer experience.
- Account Management.
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Build and maintain relationships with existing partners.
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Educating our partners on how to use the products and services we offer to market and grow their businesses.
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Being highly competent in managing multiple tasks and changing priorities efficiently in a supportive environment.
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Manage custom quote requests from customers, ensuring accuracy and timeliness.
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Research and identify the best product offerings for customers.
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Provide alternative solutions when needed to address customer requirements effectively.
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Proactively managing customers who have not paid their invoices by collaborating with the finance department to obtain unpaid amounts and invoices.
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Contacting customers through email and phone calls to facilitate invoice payments.
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Collaborating with VCs to ensure efficient collection of overdue payments (bad debt).
At Vista, we strive to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply – even if you feel that you do not meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
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Fluent in German and English.
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An aptitude for resolving customer issues while balancing the needs of the customers with the needs of the company.
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Display a willingness to learn through openness to feedback and development.
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Proven ability to build rapport with and maintain a conversation with our customers.
Nice to Have:
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Having a keen eye for attention to detail (insist on the highest standards) and reporting potential issues that may impact a customer experience.
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The ability to deal with ambiguity (e.g. knowing when to engage a customer in conversation vs. when to be more transactional and when to escalate, etc.).
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Strong understanding of the Marketing Center Program/Business Solutions.
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Strong conversation and outreach skills.
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Strengths working with cross-functional teams and with internal and external clients.
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Structured execution when working in a fast-paced environment under tight timeframes.
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Outstanding oral, written, and electronic communication skills in a global environment.
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Previous experience in a multi-channel customer service environment preferred.
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The opportunity to work from home within Germany and the Netherlands.
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Monthly home office allowance of 85 € - a financial infusion for your electricity and internet costs.
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Financial support for building up your home office.
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A discounted Urban Sports Club subscription after working one year with us.
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Bicycle leasing with JobRad.