Job Description
As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. With approximately 15 million customers worldwide, our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. In addition, we are continuously expanding our international online marketplace, METRO MARKETS, to meet the needs of our professional customers. We furthermore take pride in our commitment to sustainability which is considered in all our actions and being listed in various sustainability indices and rankings for years is proof for our dedication (e. g. MSCI, CDP). With our business operations spanning 32 countries, over 90,000 employees worldwide and generating sales of around €30 billion in the fiscal year 2022/23, we are determined to continue our journey to growth.
At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.
The role of the Quality Assessment Expert is pivotal in overseeing and executing comprehensive assessments of Metro entities worldwide, including Metro Countries, International Trading Offices, and FSD companies, in alignment with Metro's stringent Global Quality Standards. With the freedom to act decisively, this position involves evaluating compliance and quality performance, culminating in the meticulous management of assessment reports. These reports serve as a critical communication bridge, delivering actionable insights and compliance status updates to our top management, guiding strategic decisions for continuous quality enhancement.
WHERE YOUR EXPERTISE IS NEEDED:
- To ensure the proper planning, preparation and conduction of unannounced assessments (Metro and FSD entities) and announced QMS, for which appointed as a lead assessor.
- To conduct Global QA Assessments remotely (e.g., Quality Management Systems assessments) or physically (e.g., stores, depots, FSD)
- To align the assessment findings with the assesses at the end of the assessment.
- To prepare and communicate the assessment report to the SVP QA (not for own carried out audits).
- To track and fulfil GQA Assessment KPI's
- To support proper calibration and training of assessors in the QA community (5-6 additional assessors– on-job training)
- Support in developing Quality Assurance documents related to the assessment process whenever needed (e.g. Assessment related procedures, QA Standards, etc.).
- To review and propose updates in the checklists on annual basis.
- To have a deep knowledge of the HACCP and GQA standards.
- Experience with implementing and auditing Quality Management Systems.
- Lead auditor training
- Minimum 3 years of audit experience related to Quality Management systems in a multinational company.
- Excellent interpersonal and communication skills, including good presentation and report writing skills.
- Self-motivation, determination, and confidence in your abilities
- Excellent problem-solving skills
- Ability to work on your own initiative and as part of a team.
- Excellent knowledge on the Metro QA requirements (QA Manuals and Standards)
- A keen interest in International Food Quality and Safety Standard for wholesale
- Excellent technical knowledge in food quality and safety.
- English, fluently (verbally and in writing)
We offer:
- A high degree of personal responsibility, the opportunity to grow personally and to motivate yourself professionally. We offer an environment in which you can contribute and implement your ideas.
- Work-life balance: trust-based working hours, 30 days of vacation and options for mobile working.
- Continuing Education: A comprehensive continuing education offering through our own training team as well as our own annual training budget.
- Well-being: Health programs, a free gym on our campus, regular employee events.
- Comfort: Very good transport connections and free parking including charging facilities for e-mobility. Canteen with a varied and sustainable range of dishes as well as discounts in our stores and at many partner companies.
- Company pension plan: subsidy to provide for your age.
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