Job Description
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.Join the world leader in advanced energy storage solutions and be part of the success story of VARTA®!
At Clarios, we're powering today, into tomorrow.
This position is based in our Li-Ion production plant in Hannover, Germany
Your contribution:
- Coordinate customer communication and customer audit activities.
- Work on claim activities to improve Customer Satisfaction.
- Work on field claim activities to improve Customer Satisfaction.
- Provide feedback to owners of internal processes for potential improvement.
- Ensure that Customer Specific Requirements are transferred into Control Plan (CP), FMEA and other related documents.
- Ensure compliance to IATF standard.
- Support introduction of new products (serial introduction).
Responsibilities: What you will do
- Regular monitoring of the customer B2B platform regarding complaints, scorecard results and other relevant KPIs to monitor Customer Satisfaction including trends.
- Coordinate communication of claims between the plant and the respective customer.
- Support 8D reports for the customer:
- Analyze the processes for finding out root causes (for 8D reports)
- Coordinate and drive the processes for tracking corrective actions including the update of FMEA, CP and other relevant documents.
- Organize and drive the implementation of immediate- containment actions.
- Analyze field returns and field data and provide feedback to the plant and the respective customer.
- Administer customer portals.
- Authorization of rework at customer / Training of operating staff.
- Create error analysis for other quality departments as requested.
- Instruction of rework companies at customer
- Visit customers for special quality issues.
- Support audit planning (LPA, Process, Product, System)
- Support IATF audit (intern / extern) including root cause analyses.
- Support Power D3 activities for the plant (APQP)
Education and professional knowledge:
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Bachelor's degree in Quality, Industrial or Mechanical Engineering or other equivalent discipline or a Degree as a Technician with strong experience in Quality.
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At least 1 year of experience in Quality.
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Knowledge of standards for Quality Management Systems (QMS) like IATF16949, VDA, Specific customer Requirements.
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Knowledge in application of QMS tools and techniques.
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Experience in the automotive industry.
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Knowledge in PC software applications (Microsoft Office).
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Knowledge in battery production, process, and battery applications.
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Knowledge in problem solving.
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Good communication and negotiation skills.
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Fluent in English, additional languages are a plus.
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Travel requirement up to 10%.
Benefits: What we offer you
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Exciting professional tasks and challenges in a diverse international environment with strong commitment to integrity, values, social engagement and sustainability.
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Arrange your working hours and breaks flexible via our flexible and trust-based working hours model and combine your professional and private life even better according to our mobile work policy and company kindergarten.
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A competitive remuneration package, including additional payments such as holiday, Christmas as well as company pension scheme.
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Your well-being is very important to us: Take advantage of our preventive health care offers such as fitness center, physiotherapist, modern office environment, healthy canteen, team and company events or hobby clubs.
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Stay fit whilst at the same time positively contributing to our environment: Lease your company bike.
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Our well-advanced onboarding process and buddy program supports you to quickly grow into the position and team. By using the offering in our Internal Learning Academy, LinkedIn Learning and EMEA Mentoring Program you will be able to further grow professionally and personally.
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Last, but not least we support you in relocating and finding a flat in location surrounding if appliable and depending on individual factors.