Job Description
Optical and optoelectronic products are our passion. We are the experts in the photonics sector. Numerous renowned research and development organisations and industrial customers appreciate this and use our products in their laboratories worldwide. At our sites Bergkirchen near Munich or Lübeck, we develop and manufacture components, modules and devices for generating, transporting and measuring light. Our technical sales department guarantees competent advice and support for our customers. The warehouse at our site is responsible for the dispatch of all Thorlabs products within Europe. Our company is constantly growing - grow with us!
- Install new Imaging systems
- Perform warranty related service at customer sites
- Improve internal and external service reporting
- Execute Preventive Maintenance program for existing customers
- Promote service contracts for customers
- Document field service activities
- Improve customer response time
- Assist system installation and evaluation for tradeshows
- Minimum 5 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferred
- Prior field service and customer relationship experience in life Science/photonics industry
- Degree in Engineering/ Photonics related Technology, EE, Biomedical Science, Physics or equivalent.
- Strong communication and facilitation skills.
- Understanding of customer/marketplace (Life Science) and drivers that influence customer behavior
- Strong problem solving/analysis skills related to field service
- Must be willing to travel 75% of the time
- Varied and challenging tasks
- Freedom to implement your own ideas
- Continuous further training opportunities
- Flexible working hours
- Free drinks - Annual employee events
- Wide range of health and sports activities
- Offer of company pension scheme
- Charging station for e-bikes and e-cars (free of charge)
- Leasing offer for e-bikes, e-scooters and job bikes