Job Description
Positec Group is an international company headquartered in Suzhou, China, with more than 4,000 employees worldwide, operating primarily under the Worx and Kress brands. As one of the leading suppliers of robotic mowers, power tools and garden tools, our goal is to offer our customers the right tools and smart ideas for the implementation of their projects.
At our EMEA headquarter in Cologne, we are an open and diverse team of nearly 80 people, consisting of doers, thinkers and analysts. In addition to the contribution that each individual makes to our success story, togetherness also plays a major role for us. We don't just talk about social responsibility, we live it.
"Profit alone cannot inspire a company to become a great company [...] Whether it's developing products that are safe, valuing each and every employee, being a good citizen in our community, or minimizing our carbon footprint; it's all part of our shared dream to build a sincere sustainable company." - Don Gao (CEO Positec Technology)
- You get involved: Providing technical advice to business and personal customers by phone and email is a big part of your role
- Create efficient processes: You will constantly update enquiry and customer details, as well as ticket status in the CRM system
- Achieve more together: You are also happy to help solve technical problems
- Think one step ahead: Support the development of self-help tools by creating troubleshooting procedures, knowledge base articles, and training materials
- Teamwork is your priority: You will work closely with your team members and senior engineers as part of the escalation process and knowledge sharing
- You want to develop: You will be given the opportunity to expand your technical knowledge through internal training and participation in on-site installations
- Your education: Ideally you will have completed an apprenticeship or degree, preferably with a technical background, or as a career changer with a high level of technical interest
- Your experience: You already have some work experience in customer or technical support
- Your mentality: You have the ability to empathise with customers and provide them with personalised advice
- Your way of working: You are solution-oriented, a team player and have a friendly manner
- Your attitude: You are flexible and able to work under pressure
- Your skills: Good MS Office skills, very good German and English skills with a good knowledge in either French, Italian or Dutch round off your profile
- Permanent contract: Be part of our company's success and use your individual creative freedom to advance your career through varied activities
- Want a hybrid working model? We offer a balance of mobile working and in-office days in a collaborative environment, with flexible working hours and no core hours
- State of the art: Our state-of-the-art office is easy to get to - park your bike or car in our free car park
- Free & sustainable transport to the office? No problem! We provide you with a free train ticket
- On top: To improve our carbon footprint, we offer you the option of leasing a work bike with a 50% subsidy
- Corporate Social Responsibility: We also subsidise the company pension scheme at 50%
- You can also get the right tools for your private projects through our staff purchasing programme - plus you can get further discounts thanks to our corporate benefits programme
- Structured onboarding: an induction programme to help you quickly get to know your role and Positec with the WORX & KRESS brands