Job Description
Epiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification. Its dedicated employees support and work closely with customers in more than 150 countries.Do you want to make a difference? Rock the future as part of a global player? Become part of our team from 01.10.2024 and make it happen as a
Technical Specialist f/m/d Surface
Essen | Department: Regional Business Line Parts & Services | Reporting to: Technical Support Manager
The focus is on managing the surface drilling equipment throughout its life cycle. The Technical Specialist – Surface is responsible to deliver exceptional customer service, answering all customer questions and concerns regarding our products and helping them make the most informed buying choice possible. You join customer and sales talks and work with the responsible sales person as a team. You are the first stop for technical questions from employees in the Customer Center, customers and Business Partners and follow our vision: "Dare to think new"!
As a member of our team, you will rock this:
- Technical and application support for all employees in the Customer Center, customers and Business Partners (back-office and onsite support)
- Epiroc advocacy in discussions with customers
- Interface for technical problems between Customer Center and Product Company
- Communication to technical sub suppliers
- Preparation and realization of internal and external trainings in coordination with the Training Coordinator
- Support for contracts, service/aftermarket sales actions, projects, and service agreements
- Creating and actualizing technical knowledge platform
- Creation and coordination of Customer Engineered Solutions (CES) requests
- Creating service documents (e.g. checklists, reports)
Together we reach more, so your motivation is a constant further development of yourself and of us as your team. Your further skills and qualifications speak for themselves:
- Several years of experience in service and aftermarket
- Solid knowledge and experience on mining and construction technique and aftermarket
- Very good user level of IT Tools
- Fluent in English and German – spoken and written
- Willingness to travel
- Good at empowering people
- Being a networker
The more you give, the more you get. You will profit from our rich offer including nearly every wish. If not? We continuously increase and improve our ranges – just contact us if you miss something. Please have a look at some examples of our benefits:
Benefits for every day work
- Highly exciting and varied tasks
- Further qualifications and development: Do not hesitate to learn something new
- Discounted leasing via Epiroc of technical devices and “JobRad”
- Sabbaticals and special holidays in case of special reasons
Job and family
- Free space for parental leave
- Flexible working time, possibility for home office
Prevention and finances
- Secured future due to employer-funded pension
- Extensive protection due to our insurance partners
- Stay with us: Our anniversaries enjoy attractive premiums
Health, sports and spare time
- Modern office equipment, free drinks and fresh fruits
- Events with your team as midsummer party, barbecues and more
- BREAK PRO: Program for short breaks and more moving opportunities during a working day