Job Description
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.Would you like to design a customer-oriented, sustainable and digital F&B experience for Lufthansa Group? Do you think in terms of customer journeys and can translate visions into concrete customer experiences? Do you think from the big idea to the detailed user story for the developers? Then we look forward to receiving your application!
With our Culinary Hub, you make the culinary world of the Lufthansa Group a digital experience. You will create culinary inspiration and customization options across the entire customer journey.
As a Customer Experience Designer, you will be responsible for the following tasks:
- Preparation of customer survey content and commissioning Marketing Strategy & Consumer Insights with market research
- Prioritization of topics relevant to customers, taking into account competitive activities
- Generating product and service ideas and describing customer benefits
- Development of a rough concept for products and services
- Analysis of the market situation with regard to existing product solutions and service processes
- Responsibility for design and usability/customer benefits during the detailed concept and implementation phases
- Monitoring success after the introduction of new products and services through standard and special surveys and deriving measures for adjustment
- Performing the client role for marketing and communication measures
You will fit in with us as a Senior Customer Experience Designer if you meet the following requirements:
- Completed university degree
- At least 3 years of relevant professional experience in the field of experience or service design
- Analytical thinking & numerical skills
- Linguistic fluency
- Cost/benefit awareness
- Creativity and innovative spirit
- Interpersonal and communication skills
- Very good command of English
- Experience in project management
- Profit sharing / LVV (bonus)
- Free parking
- Lufthansa shares
- Flight privileges
- Canteen (subsidized by employer)
- Jobticket / Subsidized public transport
- Business cell phone / ipad
- Discounts / shopping
- Sabbatical / exemptions
- Part-time models
- Hybrid working possible
- Family service (assistance with finding assistance)
- Flexible working hours
- Diversity programs
- Development programs / Training opportunities
- Binding program / network program
- Doctor‘s office
- Fitness studio / sports facilities / company football etc.
- Have a shower