Job Description
PiNCAMP is the camping startup founded by ADAC - the largest European automobile club. An international team of more than 80 online experts digitises the camping industry by combining the experience and reputation of the ADAC with the speed of agility. Our goal is to be Europe's leading camping platform. For our further growth we are looking for passionate hands-on people who want to grow with us and are eager to build an excellent product for campers and campsites alike.
- You are the first point of contact for campers in Germany and the Netherlands who are booking their next camping holiday experience by using our platforms.
- You discover and test new ways of customer service to make processes more efficient.
- You are the ambassador of our users: You document and analyze the feedback from the campers and pass it internally. In this way, you help to ensure that the interests of our users are incorporated into strategic company decisions.
- You are supporting initiatives to gather specific user feedback on their expectations and behavior.
- You are a customer-first thinker and customer satisfaction through solution-oriented actions is your top priority.
- You have at least 2 years of professional experience within a B2C support environment.
- You speak Dutch and German on a native level and have very good language skills in English in written and spoken form.
- You have experience in various forms of customer service like chat, social media and messenger.
- Ideally, you are a camping fan yourself and are familiar with it.
- Regular feedback as well as internal and external training, e.g. at our PiNCAMP Academy
- A steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulses
- A good mix of agile start-up and grown professional structures
- Health promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesli
- Flexible working hours, home office, work abroad, hybrid working
- 30 vacation days
- A camper for your short trip or vacation
- An appreciative work culture and atmosphere in an international team
- Regular company parties and events
- Best hardware of your choice, modern tools
- Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun-bathing
- Snacks and drinks
- Various employee discounts