Job Description
flaconi is one of Germany's leading online beauty retailers. Our online shop's portfolio offers more than 850 international brands and 55.000 products in the categories of perfume, skin care, make-up, hair care, natural cosmetics and accessories, covering from drugstore to organic to premium products.
flaconi was founded in 2011 and has a team of over 700 employees working from three locations: Our HQ in Berlin-Charlottenburg, our logistics center in Halle and our concept store in Berlin-Mitte. We are also represented in Austria and Poland.
At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging
With joy, empathy and humor, our Customer Service team handles all kinds of customer concerns in a service-oriented and professional manner. Customer satisfaction is important to you and you love solving customer issues to ensure the best possible customer experience? Then you'll find the right position for your new professional challenge here!
What you can expect in this role
- You are the voice of our customers and the interface to our Content, Accounting and Logistic
- The communication with our customers is via telephone and e-mails to solve all of their inquiries and create a pleasant customer experience
- You solve customers inquiries independently and manage critical customer requests appropriately manner
- Additionally, you advise our customers regarding beauty and our products
- You ensure that our customers are completely satisfied through your personal and professional competence
- Through competency and friendliness you make sure that our customers are entirely satisfied
- Completed business apprenticeship or a similar degree
- Experience in customer service, preferably in beauty or e-commerce sector
- Ideally experience with sShopsystems like Commerce tools, Business Central and our ticket system Zendesk
- Good knowledge of Microsoft Office and google workspace
- You have a friendly demeanor and you are a teamplayer
- Very good communication skills, resilience, service-orientation, empathy and good problem-solving
- Fluent in Polish, German and good English skills
- Full transparency: For this role, we have a salary band between 30,000€ to 33,000€ for a Junior position and 33,000€ to 37,000€ for a Manager position gross per year. The salary that we will offer you will always be within this span and is based on the skills that you show during the recruitment process
- Our employees matter to us: We offer you a permanent contract and will cover the costs for your BVG or Deutschland ticket
- Work-life balance: 29 vacation days, flexible working hours, up to three days of working from home a week and in specific cases the option to work 100 % remotely; the possibility of a paid sabbatical
- flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities
- We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals
- flaconi Fitness: a wide range of sports options & discounts on memberships
- Family first: Our "emergency-daycare" is there for you in out-of-the-ordinary situations to look after your child on site at our office
- Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%
- A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office!
- Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties!