Job Description
Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter".
Client Success Management (75%):
- Serve as the primary operational liaison between clients and Benify.
- Be the point of contact for operational issue resolution/problem-solving.
- Take ownership of customer relationship management and its processes.
- Support Key Account Managers in nurturing long-term client relationships.
- Handle technical tasks to maintain and enhance customer value and manage a wide range of client errands varying in complexity.
- Educate and ensure active client utilization of the solution, as well as hold, attend and participate in client meetings and calls as required .
- Collaborate with internal and external stakeholders.
- End-user support (25%):Work in the help desk and be responsible for end-user support for our German clients.
- Minimum 1-2 years of experience working in a client facing role, for example in customer service, B2B or B2C.
- Professional language skills in German and English is required.
- A university degree in technology or another relevant field.
It's a big advantage, thus not required if you also have
- Professional language skills in Dutch.
- Experience working with troubleshooting.
- Experience working with project management or another coordinating role
SaaS or software experience
Who are you?
To succeed in this role, you are a team-player who thrives working in a collaborative environment where you get to interact with internal and external stakeholders daily. Being communicative is also key to manage our clients successfully. You have a solution-driven approach and enjoy being analytic and applying your problem-solving skills. You are customer oriented and prestige-less, always striving to find the best solution for us clients when solving incidents and change requests. Last but not least, it's crucial to be organized and good at prioritization to handle multiple clients effectively.
Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.
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