Job Description

We are looking for you to join our International Sales team as a dedicated team member of our Scandinavian Customer Service as soon as possible. Take a look at what else we have to offer besides the best colleagues in the world.

Sales Representative (m/f/d)
for Scandinavian customers in our office in Berlin

Location: Berlin
Entry-level: Employee
Kind: Full time

We continue to grow and are looking for you to join our customer service team full-time. As a Customer Service Representative (m/f/d), you will be the first point of contact for our customers. Whether it's orders, questions about Thomann or returns – you will support our customers in a service-oriented way. As a "facilitator", you will work out optimal solutions for our customers and thus actively contribute to customer satisfaction and customer loyalty.
For four to six weeks you will switch the noise and bustle of the capital with the idyll and calm of Franconia as we will do the initial training in our Headquarters in Treppendorf near Bamberg. Here you will meet your colleagues and feel the well known Thomann spirit.

Your tasks

• Processing all orders, inquiries and customer complaints from all over the world in first-level support by phone, email and chat
• Advising customers in cooperation with our product and service specialists
• Independent decision-making for the initiation and coordination of returns, exchange of goods, credit notes, repairs and spare parts
• Further commercial and administra­tive tasks (e.g. orders from public institutions)

Your profile

• You speak Finnish, Danish or Swedish on a native level and English fluently
• You are no stranger to the field of music equipment (instruments and accessories)
• Competent and courteous interaction with customers is one of your strengths
• You work easily with MS Office

What we offer

• Contact with customers who love us ;-) and business with emotions
• 30 days of holiday
• Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
• Pleasant working atmosphere with flat hierarchies
• Modern, well-equipped workplace far away from city noise and traffic jams
• Possibility of mobile working (hybrid working)
• Free German lessons
• Corporate benefits and employee discount
• JobRad offer
• Working for Europe's biggest online retailer for musical equipment from the capital Berlin

Who we are

With around 1,600 employees and its headquarters in Treppendorf, Musikhaus Thomann is Europe's largest music retailer. As a full-range retailer, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5,500 square meters, an extensive webshop and a warehouse with over 100,000 products underline our position as market leader. Sales consultants – most of them musicians themselves – or native speakers from 18 nations in the company's own contact center take care of more than 13 million customers from all over the world and arrange the shipment of up to 38,000 packages daily.

Are you curious about our company?

We look forward to receiving your application with your complete documents (cover letter, resume, references) and your salary expectations.

APPLY HERE

We are always happy to answer any questions you may have.
We look forward to your call or email.

Stefanie Bischoff
Personalabteilung
T: +49 9546 9223 1188 E: jobs[AT]thomann.de

Thomann GmbH | Hans-Thomann-Straße 1 | 96138 Burgebrach | Deutschland

Thomann GmbH https://files.relaxx.center/kcenter-google-postings/kc-17781/logo_google.png

2023-04-11T08:36:01.437Z FULL_TIME EUR

YEAR null

2023-02-10

Berlin 10115

52.532614 13.3777035

Sales Representative (m/f/d) for Scandinavian customers in our office in Berlin Festanstellung Vollzeit Thomann GmbH Berlin 1st Fachkraft Kaufmännische Kundenberater Kundenbetreuung Level Musikfachhändler Sachbearbeiter Support Vertrieb Vertriebsassistent Vertriebsassistenz Großhandel Verkauf, Vertrieb,Kundenberater,Kundenbetreuer Festanstellung Vollzeit Berufseinsteiger Wir sind ein inhabergeführtes Familienunternehmen mit Stammsitz in Lindau (Bodensee). Als Produktionsverbindungshandel mit den Geschäftsbereichen Arbeitsschutz, Handwerker- und Industriebedarf, sowie Stahl ist der persönliche Verkauf ein wesentlicher Baustein unserer Markenstrategie. View More